Refund policy

Farm Fresh Beef provides the highest quality beef directly from our family’s farm to your family’s home. We inspect and package each order with care. If you are unsatisfied with your purchase, please contact us within 24 hours of receiving your package, and we will work to resolve the issue.

Perishable Products

Your products should be frozen or cool to the touch at the time of arrival. Place your beef into the freezer immediately upon receiving and inspecting your package. If your products do not feel cool to the touch upon arrival or you feel your order is compromised in any way, please notify Farm Fresh Beef within 24 hours.

Return Policy

Since we ship perishable products, we are unable to accept returns. Please review your order and receipt carefully, and if any changes need to be made, please contact us immediately.

If you are not completely satisfied with your beef, please contact Farm Fresh Beef within 24 hours of receiving your delivery. We will happily review your order and offer an appropriate resolution. This may include a replacement of the product in question or credit towards your next order. We are unable to offer cash refunds.

Incorrect delivery

Since our product is perishable, we cannot guarantee the condition of the package if the address is entered incorrectly, not updated prior to the invoice date, or if it is altered during delivery.

Farm Fresh Beef is not responsible for damage to the products if someone is unable to accept the shipment at the time of delivery. We do not require a signature to ensure your product arrives in a timely manner, but we recommend placing your beef in the freezer immediately upon receiving your package. Damage to the products due to an incorrect or incomplete address can not be compensated.

When placing your order, please enter your shipping address carefully and review your invoice for any errors. If you incorrectly entered the shipping address when the order was placed, please contact Farm Fresh Beef immediately to correct your order. If your package needs to be left at a specific location, please add instructions to the notes section at checkout or email us to update the address instructions.

Lost, Damaged or Stolen Items

Farm Fresh Beef is not liable to lost, damaged or stolen items. Once a package leaves our facility, we are no longer liable for anything that happens to your package.

Contact Information

E-mail: farmfreshbeef830@gmail.com

Farm Fresh Beef, PO Box 469, Knippa TX 78870, United States